Senior Home Ownership Services Officer

Job Title: Senior Home Ownership Services Officer- Permanent
Hours: 37 Hours per week (to be worked flexibly in line with business needs)
Salary: £40,242 (Full Time Equivalent based on 37 hours) per annum (Plus *Casual User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich / Working across core locations such as: Cheshire and Warrington

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Senior Home Ownership Services Officer to join our Sales and Home Ownership team.

What Will You Do?
You will play a key role in delivering services to our growing portfolio of shared ownership customers and proactively deal with enquiries from current and future customers and other areas of the business.

Ensuring a customer centric approach, you will be a key support to customers, taking owner-ship of the customer journey, playing a key role in coordinating with customers, teams within the Trust and third party stakeholders.

You will effectively manage the Trust’s shared ownership houses and flats across the varying lease types. You’ll create trusting partnership relationships with other areas of the business, to provide a supportive and seamless service to our shared ownership customers, including working closely with our internal legal team and with other external parties including solicitors, managing agents and other services as required.

So much more than just managing cases you will be a voice for our shared owners across the organisation in matters that will affect them. With key accountability for increasing customer satisfaction, you will challenge service delivery, contribute and support improvements to ways of working, ensuring VFM for our customers, meeting regulatory requirements, whilst meeting performance metrics along the way.

Minimum Requirements For This Role*
• Educated to degree or NVQ level 4 or significant professional experience in Social Housing equivalent level of qualification.
• Experience of working with shared ownership customers and various lease types
• Experience of the processing and management of staircasing, resales and as-signments of shared ownership homes.
• Effective stakeholder management, both internally and externally to the organisa-tion.
• Ability to gather, record, understand, and analyse data, using manual and electron-ic systems including Microsoft packages.
• Experience of being involved in setting service charge budgets for various schemes.
• A current and detailed knowledge of relevant legislation and best practice in the various Home Ownership services
• A good understanding of leases, legal documentation and how to communicate in-formation to customers.

Due to the nature of the role, a full current driving license and access to a car is essen-tial. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICA-TION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Ap-plicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

Benefits
• Competitive salary
• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
for the role.
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:
Closing date for applications: Monday 13/01/2024 (12:00 noon)
(Please be aware that applications received after this time may not be considered)
In person Interview and assessment date(s): Monday 20/01/2024

Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile, please send to: [email protected]

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.