Careers at Gadbrook Park

Gadbrook Park is a fantastic place to work, with excellent office buildings, beautiful surroundings, a whole host of amenities and great travel links – so why not take a step forward with your career and look at the current job vacancies on Gadbrook Park.

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Legal Family Secretary/Personal Assistant

Company: Poole Alcock Solicitors
Job Type: Legal
Hours of Work: 36.25
Location: Gadbrook Park, Northwich
Closing Date: March 9, 2025
Salary: Competitive
Location: Gadbrook Park, Northwich

Are you an experienced Legal Secretary with strong audio typing skills? Ready to take the next step in your career?

We are looking for an experienced secretary with outstanding audio typing skills who is looking to take the next step in their career to become a Personal Assistant to support one of our Family Partners in our busy and growing Family Department.

If you excel at audio typing, have a passion for family law, and are highly organised, this is the opportunity for you!

Please note this position is an office based position based out of Head Office at Gadbrook Park in Northwich, Cheshire.

What we offer:-
A vital role supporting a Partner in our prestigious Family Department
A collaborative and dynamic work environment
Competitive salary and benefits package

What you bring:-
Proven Legal Secretary experience, ideally within family law
Strong proficiency in audio typing and document preparation (essential)
Excellent organisational and communication skills
A proactive and solutions-focused attitude
Ready to make a meaningful impact? Apply now and take the next step in your legal career!

Nature & Scope:-
*Provide support administration and organisation support to a Family Partner and her dedicated team to enable them to deal with clients efficiently and effectively.
*To deliver a high level of customer service to clients. Project a professional image to visitors and telephone callers at all times by greeting, welcoming, and directing them appropriately.
*It is essential that the successful candidate has strong audio typing skills to effectively assist with audio dictation to transcribe material set by the lawyers accurately and efficiently, work collaboratively with colleagues in the Department and, importantly, provide outstanding and unwavering support.
*This role requires a proactive and organised individual who can manage a variety of tasks, ensuring the smooth handling of sensitive family matters and supporting our family department in delivering an outstanding service to our clients.

Key Competencies:-
* Customer service focus
* Ability to produce work with accuracy
* Professional personal presentation
* Information management
* Organisational skills
* Attention to detail
* Reliable
* Ability to type 50 words per minute
* Self-motivation
* Ability to work unsupervised
* Verbal and written communication
* Excellent time keeping

Key Accountabilities:-
Administration / Secretarial Work
* To provide general administrative support to colleagues where directed by line manager
* To prepare correspondence and documents as directed by line manager by audio typing and copy work
* To organise post and ensure this is signed by line manager (or as otherwise directed) and ready to be dispatched at the end of each day
* To manage the electronic diaries of fee earners as directed by line manager
* To manage incoming post and filing (hard copy and electronic) as directed by line manager
* To manage files so that the documents are readily accessible
* To ensure that confidential information is not passed on to third parties without the permission of line manager
* To handle information in a manner consistent with the firm’s policies relating to data protection and information security

Handling inbound telephone calls
* To ensure that calls are answered promptly (preferably within three rings) and professionally
* To deal with enquiries effectively in the absence of the fee earner
* To take accurate messages and pass them on to the correct recipient in a timely manner
* To promptly direct callers to the appropriate member of staff if they are not the intended recipient

Greeting Visitors
* To greet visitors efficiently, and in a positive, professional and friendly manner
* To project a positive and professional image to visitors to the office, including personal presentation
* To make visitors feel welcome
* Preparing meeting rooms for your fee earner prior to them seeing visitors
* To tidy meeting rooms after your fee earner has finished using it

Collaborative working
* To maintain good working relationships with colleagues
* To backfill other administrative functions within the office as required – for example providing cover for reception
* To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Safety Awareness
* To monitor visitor access and maintain security awareness, following appropriate policies and procedures
* To ensure that their working environment is safe and clean and to eliminate potential slip and trip hazards
* To report any potential safety hazards to line manager

Package
* Competitive salary
* 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday and length of service.
* Entitlement to join the company pension scheme
* Entitlement to participate in the firm’s cash healthcare scheme
* Enhanced maternity pay (subject to conditions)

Other candidate information
* The role will be based at our Northwich office but there will be a contractual requirement to work at any of our Cheshire offices.
* Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body
* Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.

Job Type: Full-time

Benefits:-
Additional leave
Company events
Company pension
Enhanced maternity leave
Free flu jabs
Free parking
Health & wellbeing programme
On-site gym
On-site parking

Customer Experience Planner

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37 Hours per week (to be worked flexibly in line with business needs)
Location: Based at Gadbrook Park, Northwich.
Closing Date: March 17, 2025
Salary: 28,375.00
Location: Based at Gadbrook Park, Northwich.
Interview Date: March 24, 2025

Job Title: Customer Experience Planner (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £28,375.00 per annum
Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Planner to join our first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service.

What Will You Do?
Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
• Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.
• Supporting continuous service improvements across the Customer Experience teams.
• Work in partnership with other service areas and agencies to achieve high levels of customer care.
• Responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforce, whilst providing excellent levels of customer service

Minimum Requirements For This Role*
• Educated to Grade GCSE 4-9 / A* – C, Math’s and English or equivalent level of qualification.
• The ability to set and meet realistic Customer expectations
• Experience of working in a fast-paced customer service environment
• Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
• Experience of handling customer enquiries at first point of contact

The successful candidate must have administration experience, be self-motivated and organised, with strong accuracy, interpersonal and communication skills. You will be IT literate with the ability to work flexibly and under pressure to meet deadlines, using your own initiative to support the continuous improvement of this service.

You will be expected to have excellent time management, organisational and prioritisation skills to keep up in a fast-paced and busy environment. You will need the ability to work independently when required and seek guidance and advice from your colleagues when needed.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

Benefits
• Competitive salary
• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
for the role.
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:
Closing date for applications: Monday 17/03/2025 (12:00 noon)
(Please be aware that applications received after this time may not be considered)
In person Interview date(s): Monday 24/03/2025 and Tuesday 25/03/2025

Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

Project Manager

Company: Weaver Vale Housing Trust
Job Type: 3 Years Fixed Term contract
Hours of Work: Hours: 37 hours (Full time) (to be worked flexibly in line with business needs)
Location: Based at Gadbrook Park, Northwich.
Closing Date: March 13, 2025
Salary: £51,000 (*Plus Regular User Mileage Allowance) per annum
Location: Based at Gadbrook Park, Northwich.
Interview Date: March 26, 2025

Job Title: Project Manager – Warm Homes Retrofit Delivery (3 Years Fixed Term con-tract)
Hours: 37 hours per week (to be worked flexibly in line with business needs) + Out of hours callout rota
Salary: £51,000 (*Plus Regular User Mileage Allowance) per annum
Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone looking to develop their career within a Social Housing Environment. We are looking for a driven, diligent, friendly, and proactive Project Manager who is committed to advancing this essential area of the Trust.

What Will You Do?
Supporting the Assets & Environmental Manager, you will take the lead in planning, implementing, and successfully completing The Warm Homes: Social Housing Fund Wave 3 project. This includes ensuring all activities comply with specific funding requirements and standards.

You will act as the primary point of contact for coordinating with contractors, consultants, and internal teams to deliver energy efficiency upgrades, such as insulation, heating systems, and renewable energy installations. Candidates will work closely with various teams across the Trust, supporting the Assets & Environmental Manager to consistently meet targets and dead-lines.

Minimum Requirements For This Role*
· Qualification(s): HNC/HND in Construction or a related field, or equivalent qualification with significant experience in the construction industry. Or, NVQ Level 6/7 in Construction Site Management or similar, demonstrating advanced knowledge and experience in construction management. Or, Degree in Project Management, Construction, Energy Efficiency, or related discipline
· Demonstrable project management experience, including planning, delivery, and evaluation
· Proven ability to manage budgets, schedules, and deliverables
· Knowledge and application of health and safety and compliance standards in project delivery
· Good understanding of energy efficiency measures such as insulation and low-carbon heating systems
· Understanding of project risk management processes

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICA-TION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

Benefits
• Competitive salary
• Generous annual leave entitlement – 29 days (for Managers in ‘Leadership’ group) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
for the role.
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:
Closing date for applications: Thursday 13/03/2025 (12:00 noon)
(Please be aware that applications received after this time may not be considered)
In person Interviews and assessments date(s): between 24/03/2025 – 26/03/2025

Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

Customer Liaison Officer

Company: Weaver Vale Housing Trust
Job Type: 3 Years Fixed Term contract
Hours of Work: 37 hours per week (to be worked flexibly in line with business needs)
Location: Based at Gadbrook Park, Northwich. / Working across various locations within Cheshire.
Closing Date: March 13, 2025
Salary: £28,884 per annum (*Plus Regular User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich. / Working across various locations within Cheshire.
Interview Date: March 27, 2025

Job Title: Customer Liaison Officer – Warm Homes Retrofit Delivery (3 Years Fixed Term contract)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £28,884 per annum (*Plus Regular User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich, the role will be out working across the stock of Weaver Vale Housing Trust’s core locations: Warrington and Cheshire

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Customer Liaison Officer to join our Assets Team.

What Will You Do?
The primary purpose of this role is to support the delivery of a high-quality, customer-focused service relating to energy efficiency improvements to Trust homes as part of the organisation’s Environmental programme. This includes acting as the main point of contact between the Trust, contractors, and customers, ensuring all residents’ needs are considered and ad-dressed. The role will focus on supporting the Trust’s Warm Homes programme delivery un-der the Social Housing Fund (SHF) by facilitating effective communication, managing expectations, and resolving customer concerns related to energy efficiency retrofit upgrades.

Minimum Requirements For This Role*
• Grade GCSE 4-9 / A* – C (Math’s and English) or equivalent level of qualification
• Previous customer liaison experience in a customer-focused, high-quality repairs service and planned maintenance programme, including larger-scale programmes of work.
• Must be able to demonstrate a commitment to customer service within a repairs service and planned maintenance programme.
• Previous experience of working within a performance focused environment and have a proven track record of successfully meeting performance targets.
• Able to demonstrate previous high-performance levels in terms of customer service and support and complaint/issue resolution.
• A good understanding of the customer-related requirements for Social Housing providers from the recent Housing White Paper in relation to the Charter for Social Housing Residents

Due to the nature of the role, a full current driving license, business insurance and ac-cess to a car is essential. The role will also require the successful candidate to under-go a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICA-TION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

Benefits
• Competitive salary
• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
for the role.
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:
Closing date for applications: Thursday 13/03/2025 (12:00 noon)
(Please be aware that applications received after this time may not be considered)
In person Interview date(s): between 27/03/2025 – 31/03/2025

Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:
• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

Administrator

Company: Weaver Vale Housing Trust
Job Type: 3 Years Fixed Term contract
Hours of Work: 37 hours per week (to be worked flexibly in line with business needs)
Location: Based at Gadbrook Park, Northwich.
Closing Date: March 13, 2025
Salary: £26,444 per annum
Location: Based at Gadbrook Park, Northwich.
Interview Date: March 27, 2025

Job Title: Administrator – Warm Homes Retrofit Delivery (3 Years Fixed Term contract)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £26,444 per annum
Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for a motivated and organised individ-ual to join our team as an Administrator (Warm Homes Retrofit Delivery). This role is ideal for someone looking to develop their career in a Social Housing Environment while contributing to a vital energy efficiency programme.

What Will You Do?
The primary purpose of this role is to provide essential administrative support for the delivery of energy efficiency improvements under the Social Housing Fund (SHF) Warm Homes programme. The Administrator will ensure key project data is accurate and timely, supporting the tracking of milestones, record-keeping, customer enquiries, and coordination of retrofit works, including insulation, heating systems, and renewable energy upgrades.

Accurate data management is vital to maximising funding, meeting project targets, and sup-porting the Trust’s environmental goals. This role will help improve the energy efficiency of our homes, reducing carbon emissions and enhancing residents’ comfort.

Minimum Requirements For This Role*
• Grade GCSE 4-9 / A* – C (Math’s and English) or equivalent level of qualification or relevant experience.
• Previous experience in handling customer inquiries or complaints in an administrative capacity.
• Familiarity with organising and coordinating meetings, including preparing agendas and minutes.
• Experience with document management, ensuring records are accurate, organised and up to date.
• Experience in reviewing and maintaining records to meet regulatory or contractual requirements.
• Demonstrates proficient use of Microsoft Office packages and QL or equivalent
• Previous experience in handling customer inquiries or complaints in an administrative capacity.
• Understanding of customer service principles, with a focus on resolving complaints effectively
• Strong attention to detail, ensuring accuracy in record-keeping, reporting, and compliance documentation.
This role will require the successful candidate to undergo a DBS check.